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Shipping Policy – Mirova
Last Updated: May 18, 2026
At Mirova, we are committed to providing a smooth and transparent shipping experience for all customers.
Please review the information below regarding order processing, shipping times, and delivery expectations.
Free Shipping
We proudly offer free shipping on all orders.
No minimum purchase is required.
Order Processing
Orders are typically processed within 24 hours after purchase confirmation.
Please note that processing times may be slightly longer during:
- Holidays
- High order volume periods
- Promotional events
- Unexpected logistical delays
Once an order has been processed or shipped, it can no longer be canceled.
Estimated Delivery Times
Estimated delivery time: 7–15 business days after shipment.
Delivery times are estimates only and may vary depending on:
- Shipping carrier delays
- Customs processing
- Local delivery services
- Weather conditions
- Public holidays
- Other circumstances beyond our control
While we work hard to deliver orders on time, occasional delays may occur.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take a few days to appear after shipment confirmation.
Delayed Deliveries
If your package is delayed, we will gladly assist you in checking the shipment status with the carrier.
However, delays caused by shipping carriers, customs, or other external factors are outside of our direct control and do not automatically qualify for compensation or refunds.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos of the product
- Clear photos of the packaging
After reviewing the case, we will provide an appropriate solution, which may include a replacement or refund where applicable.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an order cannot be delivered due to incorrect address information, failed delivery attempts, or refusal to accept the package, additional shipping fees may apply.
Delivered Packages
If the tracking information shows that the package was successfully delivered, the order will be considered fulfilled.
If you believe your package was delivered incorrectly, please contact us and we will do our best to assist you in resolving the issue with the shipping carrier.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or local taxes depending on the destination country.
These charges, if applicable, are the responsibility of the customer.
Contact Us
For shipping questions or order support, please contact us:
📧 mirovasupport@gmail.com
© 2026 Mirova. All rights reserved.