Refund & Return Policy – Mirova

Last Updated: May 18, 2026

At Mirova, customer satisfaction is important to us.
If you experience an issue with your order, we are here to help and will do our best to provide a fair solution.

Please read the policy below carefully before making a purchase.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and will be subject to the return and refund conditions outlined below.

To request a cancellation, please contact us as soon as possible at:

📧 mirovasupport@gmail.com

Returns

Due to the nature of our products, we do not accept returns of opened or used items for hygiene and safety reasons.

Returns may only be accepted if:

The item arrived damaged
The wrong item was received
The product arrived defective

To request a return or replacement, you must contact us within 7 days of delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us with:

Your order number
A description of the issue
Clear photos or videos of the product and packaging

Once reviewed, we may offer:

A replacement shipment
A partial refund
A full refund

depending on the situation.

Refund Eligibility

Refunds may be approved in cases including:

Product arrived damaged or defective
Incorrect product received
Package confirmed lost in transit
Order cannot be fulfilled

Refund requests based solely on personal taste, preference, or dissatisfaction without product issues may not qualify for a refund.

Lost Packages

If tracking shows no movement for an extended period or the package is confirmed lost by the shipping carrier, we will investigate the issue.

If the shipment is confirmed lost, we may offer either:

A replacement shipment
A full refund

at our discretion.

Delivered Packages

If tracking information shows the package as successfully delivered, the order will generally be considered fulfilled.

However, we will still do our best to assist customers in resolving delivery-related issues with the carrier whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If a package cannot be delivered due to incorrect address information, failed delivery attempts, or refusal to accept the shipment, additional shipping fees may apply.

Refunds in such cases are not guaranteed.

Processing Refunds

Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear, depending on your payment provider or bank.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees.

These charges are the responsibility of the customer and are not controlled by Mirova.

Force Majeure

Mirova is not responsible for delays or failures caused by events beyond our control, including but not limited to:

Natural disasters
Customs delays
Shipping carrier disruptions
Government actions
Strikes
Severe weather
Public health events

Contact Us

For refund, return, or order support inquiries, please contact us: